MARKETING ASPECTS OF ELECTRONIC COMMERCE

Univerzitet u Istočnom Sarajevu, Fakultet poslovne ekonomije Bijeljina, Republika Srpska, Bosna i Hercegovina
Bosnia and Herzegovina

Univerzitet u Istočnom Sarajevu, Fakultet poslovne ekonomije Bijeljina, Republika Srpska, Bosna i Hercegovina
Bosnia and Herzegovina


Abstract

Electronic commerce has become an indispensable segment of contemporary business, resulting in a transformation of the way companies operate and how consumers access products and services. The focus of this study is on analyzing the impact of marketing aspects within the realm of electronic commerce, with a particular emphasis on the role of marketing in the digital business environment. Within the scope of the research, the concept of the marketing mix in e-commerce is thoroughly examined, with a specific focus on the four fundamental elements – product, price, distribution, and promotion – in the digital context. Additionally, consumer behavior in e-commerce has been analyzed, aiming to understand the factors influencing their purchasing decisions and interactions with online brands. Through this study, insights into key aspects of marketing strategies in electronic commerce are provided, emphasizing the importance of innovation, adaptation, and continuous monitoring of trends to ensure companies remain competitive and successful in the digital environment.

Keywords



Full Text


References


Allen, E., & Fjermestad, J. (2001). E‐commerce marketing strategies: an integrated framework and case analysis. Logistics information management, 14(1/2), 14-23.

Chen, Y., Cheung, C. M., & Tan, C. W. (2018). Omnichannel business research: Opportunities and challenges. Decision Support Systems, 109, 1-4.

Cirqueira, D., Hofer, M., Nedbal, D., Helfert, M., & Bezbradica, M. (2019, September). Customer purchase behavior prediction in e-commerce: A conceptual framework and research agenda. In International workshop on new frontiers in mining complex patterns (pp. 119-136). Cham: Springer International Publishing.

Eurostat (2023): E-commerce statistics for individuals. Retrieved April 17, 2024 fromdhttps://ec.europa.eu/eurostat/statistics-explained/index.php?title=E commerce_statistics_for_individuals

Hamari, J., & Keronen, L. (2017). Why do people buy virtual goods: A meta-analysis. Computers in Human Behavior, 71, 59-69.

Kannan, P. K. (2017). Digital marketing: A framework, review and research agenda. International journal of research in marketing, 34(1), 22-45.

Meng, X. (2009). Developing Model of E-commerce E-marketing. In Proceedings. The 2009 International Symposium on Information Processing (ISIP 2009) (p. 225). Academy Publisher. ISBN 978-952-5726-02-2

Palmer, A. (2012). Introduction to marketing: Theory and practice. Oxford University Press, USA. ISBN 978-0-19-960213-1

Semerádová, T., Weinlich, P., & Švermová, P. (2022). Evaluative Framework for Digital Competitiveness. In Achieving Business Competitiveness in a Digital Environment: Opportunities in E-commerce and Online Marketing (pp. 27-55). Cham: Springer International Publishing.

Sfetcu, N. (2015). How to Sell (eCommerce): Marketing and Internet Marketing Strategies. Nicolae Sfetcu.

Statista (2023): Growth of advertising spending worldwide from 2000 to 2024. Retrieved April 17, 2024 fromdhttps://www.statista.com/statistics/272443/growth-of-advertising-spending-worldwide/

Statista (2023): Digital Advertising – Worldwide. Retrieved April 17, 2024 from https://www.statista.com/outlook/dmo/digital-advertising/worldwide

Sullivan, Y. W., & Kim, D. J. (2018). Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management, 39, 199-219.

Šarac, M., Radovanović, D. and Jevremović, A. (2018): Internet marketing. Univerzitet Singidunum Beograd ISBN 978-86-7912-613-9

Tjiptono, F. (2008). Management Strategy. Yogyakarta: Andi. ISBN. 978-623-01-0417-6