U savremenim uslovima poslovanja preduzećima se nameće potreba kontinuiranog poboljašanja i unapređenja poslovanja. Nakon inteziviranja konkurencije, preduzeća su u poziciji da pronađu nove načine za stvaranje nove vrednosti, profita. Koncept upravljanja poslovnim procesima nije nov. Još od 1970-tih godina ovaj koncept je bio inkorporiran u savremene upravljačke alate, prvenstveno akcenat je bio na upravljanju ukupnog kvaliteta i na smanjenju troškova poslovanja. Uvođenjem procesne orijentacije u organizaciju omogućava sveobuhvatni pristup preduzeća kao jedinstvene celine, u odnosu na tradicionalno shvatanje preduzeća segmentiranog na poslovne funkcije, gde se fokus pomera sa rezultata na procese putem kojih se rezutati ostvaruju. Pri uvođenju procesne orijentacije faktor koji je krucijalan jeste informaciona tehnologija. Ovaj faktor ujedno može biti i ograničavajući ukoliko nije dovoljno razvijena tehnologija. Zatim, potrebno je informacionu tehnologiju prilagoditi ogranizacionoj kulturi i njenoj poslovnoj strategiji. Efekti uvođenja procesne orjentacije u preduzeća ogledaju se u fleksibilnosti i optimizaciji poslovanja, koji dobijaju na značaju krajem 1990-tih i 2000-tih godina razvojem savremenih informaciono-telekomunikacionih tehnologija i pojavom interneta i veb servisa. Nakon izvršene komparacije između tradicionalne i procesno orjentisane organizicije uvideće se da je procesna organizacija u svemu superiornija u odnosu na tradicionalnu.

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