Rade Božić
Univerzitet u Istočnom Sarajevu, Fakultet poslovne ekonomije Bijelјina, Republika Srpska, Bosna i Hercegovina
Bosnia and Herzegovina
Dragana Milosavlјev
Tehnički fakultet „Mihajlo Pupin“, Zrenjanin, Srbija
Serbia
Slobodan Dragić
Gradska uprava Zvornik, Republika Srpska, Bosna i Hercegovina
Bosnia and Herzegovina
Abstract
Technological development becomes a major weapon in a fight for the market. This process includes all companies that seek to globalize their businesses and even those that operate inside national borders. The reason for this is the inability to isolate itself from the phenomenon of globalization, especially in markets where there is a large penetration of foreign investments. Companies as carriers of economic activities are trying to find their competitive advantages in the implementation of information and communication technologies. This process becomes necessary in a business, and the only difference between competition is the speed of implementation of these technologies, as well as the adaptation and monitoring of constant changes in their development. Users of information systems play a significant role in this process. The key point is their adaptation to the changes and acquiring skills and abilities that enable all business activities to be performed without interruption. To achieve this, it is necessary to implement appropriate procedures to master the work with modern technologies. This is a cost to the business that could be insignificant if the consequences of an inadequate training process occur. If implemented properly, and users acquire all the necessary knowledge and skills, only then the maximum potential of the information system could be reached. If users do not have adequate skills, the information system will not be fully utilized, which in the end represents a loss for the business. At the same time it moves the company away from high positioning in the global market. This paper will describe the function of training employees in the information system, as well as its impact on the business process
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