DIGITAL TRANSFORMATION OF RETAIL: THE IMPACT OF E-COMMERCE ON SMALL BUSINESSES

Faculty of Business Economics Bijeljina, University of East Sarajevo, Republic of Srpska, BiH
Bosnia and Herzegovina

Faculty of Business Economics Bijeljina, University of East Sarajevo, Republic of Srpska, BiH
Bosnia and Herzegovina

Faculty of Business Economics Bijeljina, University of East Sarajevo, Republic of Srpska, BiH
Bosnia and Herzegovina


Abstract

The expansion of online commerce has significantly changed the structure of the modern retail market and the relationship between businesses and consumers. This paper analyzes the impact of e-commerce on traditional retail, with particular focus on the challenges faced by small retailers in the digital environment. First, the development and growth of e-commerce are examined, along with the organizational and social aspects of digital transformation, through a comparative overview of traditional retail and electronic commerce. Special attention is given to the effects of low-price platforms, using the example of Temu, including their business models, margin reduction, and impact on local sellers. The paper also explores adaptive strategies that small retailers can implement to maintain competitiveness, including improving service quality, integrating online and offline sales channels, and enhancing logistics processes. By defining the research problem and posing key questions whether e-commerce inevitably leads to the disappearance of small retailers or encourages the transformation of their business models, the paper aims to provide a comprehensive insight into the challenges and opportunities of the digital economy. The results of this research contribute to a better understanding of the adaptation mechanisms of small retailers and provide a foundation for future development strategies in a digital environment. Additionally, the paper emphasizes the importance of informed policies and support measures to preserve sustainable competition in the retail sector. The conclusions indicate that digital transformation creates both challenges and opportunities for small retailers in the modern market environment.

Keywords



Full Text


References


Ahmad, N. R. (2025). Digital marketing strategies and consumer engagement: A comparative study of traditional vs. e-commerce brands. The Critical Review of Social Sciences Studies, 3(1), 1537-1548.

Airen, V. (2024). THE IMPACT OF E-COMMERCE ON TRADITIONAL RETAIL BUSINESSES. UNIFIED VISIONS, 205.

Cedro, L. (2025). Trends in consumer behavior and e-commerce growth. Journal of Retail Studies, 12(1), 45–61.

Die Schweizerische Post & HWZ (2024). Omnichannel Retail Study.

E. E. Grandon and J. M. Pearson, “Electronic commerce adoption: An empirical study of small and medium US businesses,” Inf. Manag., 2004, doi: 10.1016/j.im.2003.12.010.

E. Turban, J. Whiteside, D. King, and J. Outland, Introduction to Electronic Commerce and Social Commerce. 2017.

E-commerce statistics for individuals. EUROSTAT. (2025). Retrieved 30.01.2026 from: https://ec.europa.eu/eurostat/statistics-explained/index.php?title=E-commerce_statistics_for_individuals

Filipović, D., Kostić-Stanković, M., & Joksimović, B. (2010). Small retail stores and competitive differentiation. Serbian Journal of Economics, 58(2), 77–91.

Iglesias-Pradas, S., Acquila-Natale, R., & Del-Río-Carazo, J. (2022). Traditional retail in the era of digital transformation: Challenges and opportunities. International Journal of Retail & Distribution Management, 50(4), 567–584.

Isharyani, M. E., Sopha, B. M., Wibisono, M. A., & Tjahjono, B. (2024). Retail technology adaptation in traditional retailers: A technology-to-performance chain perspective. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), 100204.

Končar, M., Marić, M., Vukmirović, M., & Vučenović, M. (2021). The role of small retail formats during the COVID-19 pandemic. Economic Review, 72(3), 211–230.

Li, Y. (2024). A business analysis of Temu: The rock-bottom pricing strategy and its associated risks.

Lovreta, S., Končar, M., & Petković, D. (2019). Survival rates of small retail businesses in Serbia. Journal of Small Business Management, 57(1), 122–138.

McKee, S., Sands, S., Pallant, J. I., & Cohen, J. (2023). The evolving direct‐to‐consumer retail model: A review and research agenda. International Journal of Consumer Studies, 47(6), 2816-2842.

MDPI. (2024). Omnichannel retailing: Integrating physical and digital channels. MDPI Business Journal, 15(2), 34–50.

Milić, A. (2020). Location advantages in local retail: Consumer proximity and transaction costs. Serbian Economic Journal, 61(4), 98–113.

Mu, W., & Yi, Y. (2024). The impact of characteristic factors of the direct-to-consumer marketing model on consumer loyalty in the digital intermediary era. Frontiers in Psychology, 15, 1347588.

Nuševa, M., Petrović, V., Jovanović, S., & Ilić, K. (2024). Retail structure and market concentration in Serbia: Small formats vs. large chains. Market Research Journal, 10(1), 55–72.

OECD. (2025). Retail trade and the future of local economies. Organisation for Economic Co-operation and Development. Retrieved from https://www.oecd.org

Pravno-informacioni sistem. (2024). Regulations on small retail trade in Serbia. Government of Serbia. Retrieved from https://www.pravno-informacioni.rs

Ryan, K. (2022). Komentar: DTC brendovi su se već suočavali sa poteškoćama. Problemi u lancima snabdevanja primoraće ih na prilagođavanje. Retrieved from https://fortune.com/2022/06/24/dtc-brands-struggling-supply-chain-issues-retail-adapt-internet-shopping-slowdown-kate-ryan/

Schacker, M., & Stanoevska-Slabeva, K. (2023). A morphology of digital direct-to-consumer (D2C) models. Procedia Computer Science, 219, 170-177.

Schlesinger, L., Higgins, M., & Roseman, S. (2020). Reinventing the direct-to-consumer business model, Harvard Business Review. https://hbr.org/2020/03/reinventing-the-direct-to-consumer-business-model

Shankar, V., & Kushwaha, T. (2021). Omnichannel marketing: Are cross-channel effects symmetric?. International Journal of Research in Marketing, 38(2), 290-310.

Sixth Edition of the “TOP 100 Cross-Border Marketplaces Europe” Report: European Cross-Border E-Commerce Reaches New Heights. CROSS-BORDER. (2025). Retrieved from: https://www.cbcommerce.eu/blog/2025/10/16/sixth-edition-of-the-top-100-cross-border-marketplaces-europe-report-european-cross-border-e-commerce-reaches-new-heights/?srsltid=AfmBOor_OFUkG_WaFOife67qIiQ1v_aN5FeddUDaLPMW5IlkcegdMO6S

Sonu. (2023). Shifting Sales Channels: The Decline of Foot Traffic in Physical Stores. International Journal for Research Publication & Seminar, 14(01), 282–288

Tomašević, I., Gašević, B., & Vranješ, M. (2020). Customer loyalty in neighborhood retail stores. Journal of Marketing and Retail, 8(3), 15–28.

Vučenović, M., Končar, M., Marić, M., & Vukmirović, M. (2021). Small retail resilience during supply chain disruptions. Journal of Retail Management, 14(2), 99–115.

Wirtz, B. W., & Wirtz, B. W. (2021). Digital ecosystem, disintermediation, and disruption. Digital Business and Electronic Commerce: Strategy, Business Models and Technology.

Zumstein, D., & Oehninger, F. (2024). Online retailer survey 2024: Applications, benefits, and challenges of artificial intelligence in e-commerce. A study by ZHAW & FHNW. Zurich University of Applied Sciences