INNOVATIONS IN DIGITAL MARKETING AS A STRATEGIC RESPONSE TO MARKET UNCERTAINTY

Faculty of Business Economics Bijeljina, University of East Sarajevo, Republic of Srpska, BiH
Bosnia and Herzegovina

Faculty of Business Economics Bijeljina, University of East Sarajevo, Republic of Srpska, BiH
Bosnia and Herzegovina


Abstract

Contemporary markets are characterized by a high degree of volatility and unpredictability, which requires companies to develop innovative marketing approaches grounded in digital technologies. Digital communication channels have enabled more accurate targeting, personalized interaction, and timely adaptation to shifts in consumer behavior, positioning them as a key instrument of organizational adaptation under conditions of economic uncertainty. In such an environment, digital marketing emerges as a strategic mechanism that directly influences a firm’s competitive position. The focus of this study is on understanding how digital marketing innovations function as a strategic mechanism for managing uncertainty, with particular attention to five integrated domains: enhanced agility, risk mitigation, data-driven decision-making, resource optimization, and the identification of new business opportunities. These mechanisms allow organizations to respond more rapidly to market disruptions, model consumer behavior with greater precision, and allocate marketing investments more efficiently. Special attention is given to the role of artificial intelligence and predictive analytics, which provide deeper insights into market dynamics and support real-time decision-making. Through such capabilities, marketing evolves into a system that not only reacts to environmental changes but also anticipates them to a certain extent. This approach contributes to greater operational stability and enables companies to maintain efficiency even in periods of pronounced market volatility.

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